Return and Refund

DE WOUD Return, Refund & Cancellation Policy

At DE WOUD, each fragrance is crafted to be experienced personally. To ensure fairness while allowing discovery, we follow a structured 7-Day Trial + 7-Day Return Window, along with clear cancellation guidelines.

1. Order Cancellation Policy

  • Orders can be cancelled only before dispatch from our warehouse.
  • Once cancelled:
    • A 2.5% payment gateway charge will be deducted from the order value.
  • Refunds for cancelled prepaid orders will be:
    • Credited to the original payment method
    • Processed within 15 days of cancellation approval

Post-Dispatch Cancellation

  • Orders cannot be cancelled once shipped.
  • If a prepaid order is:
    • Refused at delivery, or
    • Returned back to DE WOUD
      → A ₹150 shipping deduction will be applied before processing any eligible refund.

2. Trial Period (Day 1–7)

  • You may use the perfume up to 25% (one-quarter of the bottle) within 7 days of delivery.
  • This allows you to experience the fragrance across different occasions.

3. Return Window (Day 8–14)

  • Return requests must be raised between Day 8 and Day 14 from delivery.
  • No returns will be accepted after Day 14, under any circumstances.

4. Mandatory Return Approval Process

  • Before sending the product back, you must:
    • Share clear photos/videos of:
      • Bottle (showing usage level)
      • Packaging
      • All items including freebies
  • Returns will not be initiated without this proof.
  • Do not ship the product unless approved by DE WOUD.

5. Product Usage Condition

  • The perfume must not be used beyond 25% of the bottle.
  • Exceeding this limit will lead to automatic rejection of the return.

6. Freebies & Complimentary Items

  • All complimentary items must be returned:
    • Unused
    • Undamaged
    • In original condition
  • Missing or used freebies will result in rejection of the return.

7. Packaging Requirements

  • The return must include:
    • Original outer box
    • Inner packaging
    • Inserts/cards
  • Incomplete or damaged packaging may lead to rejection after inspection.

8. Return Shipping Policy

  • Return shipping is the customer’s responsibility.
  • DE WOUD does not offer reverse pickup for returns.
  • Customers must:
    • Use a reliable courier
    • Ensure secure packaging
  • DE WOUD is not liable for loss or damage in return transit.

9. Replacement Shipping (Exception Cases)

  • In cases of:
    • Damaged product
    • Incorrect product delivered
    • Verified manufacturing defect
  • DE WOUD may arrange replacement shipping through its courier partner.
  • This applies only to approved replacement cases, not general returns.

10. Refund Processing

  • Refunds are processed only after inspection and approval.
  • Approved refunds are issued within the second week (Day 8–14 cycle) after return approval.
  • Timelines may vary depending on your payment provider.

11. Non-Returnable Scenarios

Returns/refunds will not be accepted in the following cases:

Usage & Condition

  • Product used beyond 25%
  • Bottle tampered, refilled, or altered
  • Atomizer/nozzle damaged due to misuse

Timeline Violations

  • Request raised after Day 14
  • Return shipped after approval validity expires

Process Violations

  • No photo/video proof shared before return
  • Product shipped without approval
  • Mismatch between proof and returned item

Missing Components

  • Freebies missing or used
  • Missing packaging or inserts
  • Partial returns

Authenticity Issues

  • Product swapped or found non-authentic
  • Labels/batch codes tampered or removed

Logistics Issues

  • Return lost due to courier choice
  • Damage during return transit

Preference-Based Reasons

  • Dislike of fragrance after exceeding usage limit
  • Change of mind after return window

Policy Misuse

  • Repeated or abusive return patterns
  • Bulk order misuse

12. Damaged / Incorrect Product Claims

  • Must be reported within 48 hours of delivery
  • Unboxing video/photos are mandatory
  • Claims without proof may not be accepted

Policy Summary

  • Cancellation: Before dispatch only (2.5% fee)
  • After Shipping: No cancellation (₹150 deduction if returned)
  • Days 1–7: Trial (max 25% usage)
  • Days 8–14: Return request window
  • Return Shipping: Customer responsibility
  • Replacements: Managed by DE WOUD (case-specific)
  • After Day 14: No returns